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Category Archives: Human Resource Management

Dancing while watching from the balcony

In any size business, but particularly in the smaller business, one of the traits the business owner or CEO or unit manager needs to keep in mind is the ability to focus on the task while keeping the big picture in mind.
What do I mean by keeping focus while having the big picture in mind?
Let me give you an analogy.
I was driving the back streets of my suburb last Sunday when I came upon a road signage crew training staff. This is a crew that puts up witches' hats and "slow down" signs when roadworks are in progress. As I approached the intersection, I saw the care and attention they had paid to the task.
About 200 meters before the intersection they had put up signs slowing traffic and one sign even explaining "training" in progress. As you approached, they had beacons, people with "lollipop" signs saying "stop" on one side and "slow" on the other. All their crew were wearing high-visibility vests, supervisors were carefully spaced out and radios were being used. Clearly they knew what they were doing and all safety procedures were being put into use.
Then I got to the intersection and whereas their training vehicles had been...
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A Branding Opportunity – Hit or Miss?

sorry closedHere's something that just happened to me, which I think is a branding opportunity gone amiss, and only somewhat recovered. I am doing home renovations and have to have 2 sensors of the home alarm disconnected, and booked a technician for today (the last day before work starts). I'm waiting and no technician arrives, so I phone the alarm company. I explain the situation.
Alarm: I rang and left a message saying the tech couldn't come today....
Me: Where did you call?
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Leadership Vs Management

harvard picHarvard Business School change management guru John Kotter outlines the fundamental differences between Leadership and Management as follows:- - Establishing direction vs Planning & Budgeting - Aligning people vs Organising and staffing... - Motivating & inspiring vs Controlling & Problem-solving. In Kotter's view, while management produces an order of predictability, order, and the capacity to attain desired short term targets, the qualities of Leadership prodeuces change, often to a dramatic degree and often potentially useful change to create a future vision. In my consulting, I use my own process called vision-driven planning, first creating a vision for the group (in great detail, to the degree that it is internally viable and credible) which is then quantified through a Balanced Scorecard approach ("If we were to achieve our vision, how must we look and behave in the area of..."). The quantification of the vision is converted into Performance Measures, and then these are redirected as Strategies. It works exceptionally well for SME's in creating what I call a "POP" or Plan On a Page. However the obstruction I usually see is lack of "Leadership" in that often the SME owners and managers are extremely concerned with the now...
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Creating Resilient Organisations

The following appears in "Implementing an Effective Change Management Strategy" by Neryl East, MA, PhD, published by the Ark Group in association with Inside Knowledge. While it might be admirable for organisations to strive to be resilient, change and strategic management specialist Teik Oh says resilience is not the end of the journey. Resilience is an element that needs to be embedded in the culture of the business. teik oh smallHe believes that can only be achieved if the organisation and its leadership demonstrate some fundamental behaviour that point to resilience. Resilience is not only important in the hard times or during change. It must also be demonstrated when business is going well. That can be a challenge for many leaders, who Oh says are generally suited to only one style of an economy. Many perform well when the economy is also doing well. Other leaders rise to the challenge when the economy does badly; Oh points out that it is relatively easy to think of great leaders who have turned companies around. However, they may not have been so successful when the business was back on track. Oh says resilience needs to be a constant, rather...
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OTS Management