There. The title has said it all.
Poor customer service is almost always caused by a lack of systems. That's it, fix the systems and we can all go home early! No, of course it's more involved than that, but that is basically the problem.
Let me take you through a real-life case study. I have a business that supports OTS Management - I won't tell you how because we are still doing business and I don't want them to feel bad. But once I explain the situation, you may wonder if it's you, because that's how common the problem is. Once I was able to show them what the consequences could have been, and showed them how to fix the problem, they became clients as well as suppliers to OTS Management.
So what happened? (more…)...
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Poor Customer Service Caused by Lack of Systems
