Mistakes happen all the time, and they happen in businesses every day.
These mistakes can range from how a customer complaint is handled, or how an order is fulfilled, to mistakes in book-keeping or orders, or just plain misunderstandings on how something should be dealt with. I'll bet you that you can think of a few off the top of your head.
Mistakes can be small and meaningless or huge and catastrophic. But even if you think small mistakes can be ignored, how you handle these small daily mistakes gives you an insight into how your business can handle the more serious kind.
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How Does Your Business Handle Mistakes?
