All small businesses start in a very similar way, and I’ll bet you can relate to this story:
Jack and Jill started their small business just by themselves. They did most things together– they did the sales together, they discussed stock levels as they ordered stock, they worked side by side as they stacked the shelves, they took turns to write different pages of their website, they kept the books together, together they opened every morning and closed every evening.
Then they got busy as the business grew and they hired a store helper, Sue.
Sue was really keen and helpful, she mucked in and helped to do everything as well. In some things, all three of them were interchangeable as they looked after all the tasks in the business.
But things were starting to get missed because they got confused about who was going to do what. This didn't really matter because one of them would see the confusion and between the three of them they sorted it out.
Then the business became more successful and they hired Tom. Between the 4 of them, they did all the activities of the business as people could. If one was busy another picked up the slack.
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