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Yearly Archives: 2021

Increase Your Sales By Increasing Just One Variable

Increase Your Sales By Increasing Just One Variable
All businesses want to increase sales! As a small business owner, you may be calculating next year's budgets right now as this financial year ends. You may have aspirational goals that you want to challenge yourself with by setting a sales budget for next year that is a significant percentage increase from this year. Then, when you have set it, the doubts start to creep in! "Can I really achieve that", you ask yourself, "it looks too much to achieve in just one year!" However, if you break your annual sales into three components, you can increase your sales by just increasing one variable, and you can increase it exponentially if you tweak an increase to all three. (more…)...
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Building Organisational Resilience

Building Organisational Resilience
Aboriginal & Torres Strait Islander organisations are constantly dealing with crises and organisational stress; more than most other not-for-profit organisations and commercial businesses. At the edge of financial viability, they face funding pressure, changing Government policies, the weight of community expectations, and the pressure of “walking two worlds” in governance and management. Many Aboriginal & Torres Strait Islander organisations operate in remote locations for constituents whose first language is not necessarily English, where finding and retaining capable staff is a constant struggle, let alone training local community members in the administrative, financial and management jobs. It is not surprising then to hear that as an organisation, they struggle with resilience and sustainability. A resilient organisation should be able to withstand shock, crisis, pressure, and stress, and bounce back quickly to effective performance levels. Many have developed characteristics that allow this to happen. (more…)...
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Customer Relationship Management In A Small Business

Customer Relationship Management In A Small Business
What is Customer Relationship Management, sometimes called CRM? To trendy business gurus, it is a data management system that consolidates all the data about your customers and allows all levels of your business to access that data so as to provide the best customer service and contact. But that's like saying the right way to service your car is with a box of tools! Customer Relationship Management is all about the managing of good relations with customers and prospective customers. The key to winning and keeping customers has always been about relationships. People like to do business with people they like. The question is how do you do this? (more…)...
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“Culturally-Matched” Governance Makes Indigenous Organisations More Resilient

“Culturally-Matched” Governance Makes Indigenous Organisations More Resilient
OTS Management has summarised our 35-year experience in working with Indigenous organisations and recorded our observations about how Indigenous organisations become resilient and prepared a free Whitepaper called The Building Blocks of Organisational Resilience. It will be no surprise that we have identified governance as one of those building blocks. However, we have also identified that the type of governance model implemented cannot be only focused on the governance processes legislated in various corporation Acts. While incorporated organisations must follow and not be in breach of legislated governance responsibilities, strong resilient organisations have found a way to incorporate "cultural match" in their governance processes. (more…)...
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